“update + whats been going on + why isnt any one around”
This was the subject line of an email I received recently. It was a rather long email attempting to explain why my then web hosting company had been offline, silent and un-contactable for the past 2 months. Yes two months.
Having accepted another annual hosting payment from me, and I imagine many others, the hosting company seemed to disappear from the face of the earth, well Australia anyway, with servers offline and helpdesk email and phones unattended. After two weeks of trying to speak with someone, anyone, I received an email from a third party support person who had permission to view helpdesk calls, but had no access to fix anything on the system. I was told that the owner hadn’t been heard from for at least a further two weeks and I was encouraged to check out this third part support persons own hosting company – sounded like a sales pitch. But at least he made the effort to let me know something.
So – I moved on. I called my bank and started the process of trying to redeem my money, I found another hosting company, who to date have been very good, and I began trying to restore data from old backups.
This whole situation got me thinking. One of the dangers of blogging and using a hosting company is that my data, public and private, is now sitting on a server hard drive somewhere. I have no idea whether the data is retrievable or not. I have no control over what happens to the hard drive it is stored on. What if the server is still working and sold onto another company? What if it is dismantled and sold of for parts? Some pimple faced teenager buys the hard now has my personal information!
I guess I’m not so much upset with the fact that this company went out of business – it happens. And I’m really not that upset that they took my money. What really upsets me is that they took my trust and threw it away. I trusted this company with my information and they really have not given me anything in return. One email of explanation in over three months. One email and then more silence.
So who is this hosting company that broke my trust, yes I am going to tell you – only because a warning needs to go out to other would-be customers, a warning that this company may not be a wise and trustworthy choice.
The infamous company – Host Web Live (Perth, Australia) - http://www.hostweblive.com.au/